Services

Marina managers do not necessarily have a lot of experience in conducting trainings. However, in order to operate a first class marina or marina-resort you need staff to be well trained in a wide range of topics such as fire fighting, customer care, boat-handling, personal presentation, security, environment protection etc…

The training usually concludes with examinations, thus enabling the marina’s management to measure how well trained the team has become.

You may have good reasons to employ a particular candidate as marina manager (for example), but this person may not have enough experience to settle into their role without difficulty.

Hiring a coach will solve all the problems. It will ensure that the marina is well-managed during the coaching / training period, and ensure that the trainee will be on a fast track to becoming knowledgeable and capable.

Like a health check-up for the human body, you may wish to have an impartial and honest assessment about how well your marina is doing.

Our operational audit system covers all the aspects of a marina’s operation, and enables a quick report delivery, along with recommendations for improvement.

To ensure a well managed and safe marina, your team needs proper Standard Operating Procedures (SOP’s) and Emergency Response Procedures (ERP’s) for all to adhere to.

Drafting such SOP’s and ERP’s can be a tedious and lengthy job, and we can save you a lot of time by supplying all the personalized procedures, templates, forms and training manuals that your marina and team may need.

When planning the development of a new marina, or the refurbishment of an existing marina, a team of civil engineers, coastal engineers, architects and designers will usually cooperate to define an attractive project. However, very often, the “operational touch” is forgotten, or at least is left until the very end of the process, when it is generally difficult or expensive to do some changes.

We can assist your development team and bring the much needed operational perspective to the design table, thus making sure that your newly developed marina will immediately be functional and efficient.

Once a marina has been developed, the operations team will have many tasks to fulfil before the marina is safe and ready to welcome its first berth holders and visitors.

We can supervise and support your team, and help with all the tasks needed during the pre-opening period; for example the SOP’s implementation, budgets, staff training, marina commissioning, admin system creation and the launch of a marketing program.

To create easy to understand, well presented and accurate marina budgets or business plans, you need good experience and knowledge about marina management, finance, and market trends. Not all marina managers and accounting team are comfortable with such jobs.

We are here to assist your team in achieving this task in the most professional way possible. We have “ready made” Excel templates at your disposal, enabling the creation of five years business plans in an accurate, clear and most logical way.

A well built, well equipped, and well managed marina should not remain a “sleepy” marina, but should rather be the focus of the marine leisure industry in your region.

We are here to support you in this task, creating tailor-made marketing plans and event calendars, to make sure that your marina does not operate as a boring “parking for boats”, but rather as a busy and financially successful hub for all.

Although some revenue will come from additional support services and from the rental of F&B / retail space at the marina, your main source of revenue will be the berthing fees. Operating with the right tariff and the right strategy is vital for the financial health of the marina, and even the smallest mistake can have a deep impact on the marina’s return on investment.

We are here to support you, preparing market studies, analysing who your competitors are, and suggesting profitable and sustainable pricing policies in harmony with the location and market positioning of your marina.

Like all key elements in the management of a marina, selecting the right marina management software for your marina is a delicate task. In some cases you don’t even need one really!

We are here to support you with this topic, review what is available on the market, list what specific functionalities are needed for your marina, and advise you regarding this very important and sometime expensive investment. And to start with, we can easily and quickly set up a simple marina management tool that will assist your admin team during the first months (or years) of existence of your marina.

When developing a marina for the first time, you will need not only a solid quay-wall, floating pontoons, and pedestals, but you will also need a large quantity of equipment. From first-aid kits to golf carts, or from signage to fire fighting system, all elements are important and need to be taken into consideration from the very beginning.

We are here to support you in this task and make sure nothing important is forgotten. We are also here to make sure what is ordered has the correct specification and is purchased for the right price.

Each marina is unique because of its location, because of the way it was planned and built, because of its facilities and amenities, and because of the way its team operates it. Each marina is a unique resort and should have a unique style, a unique “flavour”.

We are here to help you define and enhance this flavour, and thus bring harmony and much more success to the project. It starts with staff uniforms, decoration of the marina office, mode of operation, and goes up to the style of your pontoon access card.

Operating a marina is not only about offering a good shelter to yachts and their crew, with a supply of water and electricity. It is also about offering proper hospitality and services. The availability of such services will make all the difference between a marina and an other.

We can assist you in defining and organizing these “add-on” services, which will not only improve the reputation, and overall level of your marina, but will also contribute to its financial success. The limit of the services offered at a marina is only the limit of our imagination, and we have a great creative mind!